Return & Refund Policy

Return & Refund Policy

Last Updated: October 7, 2026

At Apnelo, we want you to have a positive shopping experience.

If you receive a product that is damaged, defective, incorrect or materially different from what was advertised, please contact us as soon as possible.

1. Eligible Returns

A return may be accepted when:

  • The product is damaged during delivery

  • The product is defective

  • The wrong product has been delivered

  • The product is materially different from the product description

  • Another return reason is specifically covered by the product listing

Products must generally be returned in unused and acceptable condition, along with original packaging, accessories and other included items, where applicable.

2. Products That May Not Be Eligible

Certain products may be non-returnable due to their nature, hygiene requirements, customization or other applicable restrictions.

Examples may include:

  • Personal hygiene products

  • Certain beauty or personal-care products

  • Customized products

  • Products specifically marked as non-returnable

  • Products damaged due to misuse or improper handling by the customer

The applicable product listing will provide any product-specific return restrictions.

3. Return Request

To request a return, contact us at:

Email: bantu8235@gmail.com

Please provide:

  • Order number

  • Customer name

  • Reason for return

  • Clear photographs or video of the product/package where relevant

For damaged or incorrect products, photographic/video evidence may be required to help us investigate the issue.

4. Return Timeframe

Please contact us within 7 days of delivery for eligible return requests.

Requests received after this period may not be accepted unless required under applicable law.

5. Inspection

Once a return request is received, we may review the information and determine whether the product qualifies for return.

Returned products may be inspected before a refund or replacement is approved.

6. Refunds

If a return is approved, the refund amount and method will depend on the circumstances of the return and the original payment method.

For eligible prepaid orders, refunds will generally be processed through the applicable payment method.

For eligible Cash on Delivery orders, we may request valid bank account or other payment details required to process the refund.

Refund processing time may depend on the payment provider or banking institution.

7. Return Shipping

Where the product is defective, damaged, incorrect or otherwise eligible for return due to an issue attributable to Apnelo or its fulfillment process, return shipping arrangements may be handled according to the specific case.

For other returns, return shipping costs may be the customer's responsibility where permitted and applicable.

Any product-specific return-shipping conditions will be communicated during the return process.

8. Exchange / Replacement

Where available, we may offer a replacement instead of a refund for eligible damaged, defective or incorrect products.

Replacement availability depends on stock and product eligibility.

9. Order Cancellation

If you want to cancel an order, contact us as soon as possible at:

Email: bantu8235@gmail.com

Cancellation may not be possible once an order has been dispatched or handed over for delivery.

10. Important Note

Apnelo reserves the right to reject return requests that do not meet the applicable eligibility requirements, subject to applicable consumer protection laws.

Nothing in this policy is intended to limit rights that cannot legally be excluded.

11. Contact Us

For return and refund assistance:

Email: bantu8235@gmail.com
Phone: +91 8628057016

Please mention your order number when contacting us.